Careers

The following reflects management’s definition of essential functions for this job; however, does not
restrict the tasks that may be assigned. Management may reassign duties and responsibilities to this job
at any time due to the evolving nature of the operation.

Duties & Responsibilities:

• Always keep shelves stocked with fresh fruits and veggies
• Acquire and maintain thorough knowledge of our farm fresh produce
• Greet all Mercier Guests and provide exceptional service
• Enthusiastically educate customers about our fruits and vegetables
• Answer questions and/or promptly seek out a reliable source to secure answers
• When able, help guide customers through the process of selecting and purchasing produce
• Assist with display and stocking of produce and produce-related product
  Maintain cleanliness of product and produce area
• Represent produce at all times wherever you go in Market

Qualifications:

• Fruit and vegetable basic knowledge helpful
• Excellent customer service skills
  Detail-oriented
• Commitment to excellence and exceeding customer expectations
• Excellent oral communication and presentation skills
• Strong organizational and problem-solving skills
• Ability to manage priorities and workflow
• Professional appearance and demeanor
• Ability to understand and follow written and verbal instructions
  Maintain high standards of quality control, hygiene, health and safety
• Versatility, flexibility and a willingness to work within changing priorities with enthusiasm

Physical/Mental Requirements:

• Must be at least 15 years of age Must be able to bend, squat, climb,
  push, stoop and crouch
• Must be able to stand and walk for extended periods as required by job duties
• Must be able to lift up to 50 lbs. Coordinate multiple tasks simultaneously

SUMMARY: General Purpose is to accompany customers to the orchard on a trailer pulled by a tractor. Entertains customers with the history of the orchards and interaction with customers.

DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Responsible for customer safety and interaction for a trip to the orchards for events ensuring a quality and safe experience for all those participating.
• Take all measures to properly maintain safety not only for themselves, but for customers riding on the trailer as well as entering and exiting the trailer.
• Ensure awareness of any issues with trailer

QUALIFICATIONS:
• No prior experience or training.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write reports and correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to speak in large groups of visitors with clarity and confidence.

COMPETENCIES
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Continually required to stand
• Frequently required to walk.
• Occasionally required to sit.
• Frequently required to use hands.
• Frequently required to reach with hands and arms.
• Frequently required climb or balance.
• Occasionally required to stoop, kneel, or crawl
• Continually required to talk or hear.
• Occasionally required to lift/push light weights (up to 50 pounds)
• Specific vision abilities required for this job include: close vision, distance vision, peripheral vision, depth perception, and ability to adjust or focus
• Exposure to wet and/or humid conditions
• Exposure to moving mechanical parts
• Exposure to high, precarious places
• Exposure to fumes or airborne particles
• Exposure to outside weather conditions
• Possible risk of vibration.
• The noise level in the work environment usually is loud

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.